Lenovo Abruptly Cancels Some Legion Go 2 Preorders Due to Overwhelming Demand
Lenovo's gaming handheld launch has been marred by controversy after the company announced on Friday that it would cancel some preorders for its Legion Go 2 device due to unexpectedly high demand. The move comes just days after a disastrous AMA (Ask Me Anything) session on Reddit, where Lenovo's team was unable to answer questions from customers.
According to Lenovo, the demand for the Legion Go 2 "substantially exceeded our projections," forcing the company to extend its delivery range and cancel some preorders placed directly on Lenovo.com. The affected orders will be notified via email, while those who preordered through Lenovo's retail partners, such as Best Buy, are not impacted.
"We apologize for any inconvenience this may cause and appreciate the enthusiasm from our customers," said a Lenovo spokesperson in an interview. "We're working to fulfill as many orders as possible and will provide updates on shipping dates."
The Legion Go 2 is Lenovo's next-generation gaming handheld, boasting more powerful specs and a higher price tag than its predecessor. The device was initially expected to ship in September, but some users reported that their initial ship dates were pushed back to October.
Industry analysts attribute the high demand for the Legion Go 2 to the growing popularity of gaming handhelds among gamers who want a portable and high-performance gaming experience. "The market is clearly responding to Lenovo's efforts to create a premium gaming handheld," said Daniel Newman, an analyst at Futurum Research. "However, it's clear that Lenovo underestimated the demand for this product."
Lenovo's struggles with the Legion Go 2 launch have raised questions about the company's preparedness and ability to meet customer demand. The incident serves as a reminder of the importance of accurate forecasting and supply chain management in the tech industry.
As for what's next, Lenovo has not provided an update on when affected customers can expect their devices or how many preorders will be canceled. However, the company has committed to keeping customers informed about shipping dates and any changes to its production schedule.
In a statement, Lenovo emphasized its commitment to delivering high-quality products to its customers and apologized for any inconvenience caused by the preorder cancellations. The incident serves as a cautionary tale for tech companies looking to launch new products in a competitive market.
*Reporting by Engadget.*