Flight Disruptions Spark Passenger Rights Alert: Know Your Airline's Duty to Care

Passengers' Rights Activated: What to Do When Flights are Cancelled or Delayed In the wake of a recent cyber-attack at Heathrow Airport that caused flight disruptions, passengers are left wondering about their rights. According to industry experts, airlines have a duty to care for affected travelers and provide necessary assistance. When flights are delayed or cancelled, airlines must offer meals and accommodation if needed, as well as arrange alternative transportation to the destination at no extra cost. This is in accordance with European regulations governing air travel. Airlines' obligations include providing passengers with information about their rights and entitlements. "The airline should inform you of your options and provide clear instructions on what to do next," said a spokesperson for the UK's Civil Aviation Authority (CAA). Passengers who have booked flights through credit card providers may be able to claim additional losses, such as unused accommodation costs. However, this process can be complex, and passengers are advised to contact their credit card company directly. Travel insurance policies also come into play when flights are disrupted. Analysts at Defaqto found that while 94% of policies cover travel abandonment as standard, only 30% include wider travel disruption as standard. This means that passengers may need to review their policy terms and conditions carefully before making a claim. The recent cyber-attack at Heathrow Airport has highlighted the importance of airlines' contingency plans for dealing with technical issues. "Airlines must have robust systems in place to minimize disruptions and keep passengers informed," said a spokesperson for the International Air Transport Association (IATA). As the aviation industry continues to evolve, passengers are advised to stay informed about their rights and entitlements. With the rise of technology and increasing reliance on digital systems, airlines must prioritize passenger care and provide clear guidance in times of disruption. Background The recent cyber-attack at Heathrow Airport was one of several incidents affecting European airports over the weekend. The attack caused delays and cancellations, with passengers left stranded or facing long wait times for alternative flights. Additional Perspectives Industry experts emphasize that airlines' obligations to care for passengers are not limited to providing meals and accommodation. "Airlines must also provide clear information about flight schedules and any changes," said a spokesperson for the Association of British Travel Agents (ABTA). Passengers who have experienced disruptions can contact their airline or travel insurance provider directly to discuss their options. Current Status and Next Developments The aviation industry continues to grapple with the impact of technological advancements on passenger care. As airlines invest in digital systems, they must also prioritize contingency planning and passenger communication. In the meantime, passengers are advised to stay informed about their rights and entitlements by checking airline policies and travel insurance terms and conditions carefully. *Reporting by Bbc.*