"Airline Passengers Demand Compensation for Flight Disruptions"

Flight Disruptions: Passengers' Rights and Airlines' Responsibilities A cyber-attack on several European airports, including Heathrow, has left thousands of passengers stranded over the weekend, with flights delayed or cancelled due to a technical issue affecting software provided to several airlines. According to BBC Business, the disruption continued into Sunday, causing significant inconvenience for travelers. When flights are delayed or cancelled, airlines have a duty to look after passengers, providing meals and accommodation if necessary, and getting them to their destination at no extra cost. The airline should also organize putting passengers on an alternative flight, at no additional expense (BBC Business). This is in line with EU regulations, which require airlines to compensate passengers for delays or cancellations. Passengers affected by the disruption can claim compensation according to EU rules. For flights within the EU, passengers are entitled to €250-€600 in compensation, depending on the length of the delay and the distance traveled (BBC Business). However, not all passengers may be eligible for compensation, as airlines may argue that the disruption was due to extraordinary circumstances beyond their control. Airlines have a responsibility to provide adequate care and support to affected passengers. According to industry experts, this includes providing meals, accommodation, and transportation to alternative destinations. "When flights are delayed or cancelled, airlines must take responsibility for getting passengers to their destination safely and efficiently," said an airline spokesperson (BBC Business). The cyber-attack on Heathrow airport's electronic check-in and baggage system has raised concerns about the security of air travel systems. The incident highlights the need for airlines and airports to invest in robust cybersecurity measures to prevent similar disruptions in the future. As the situation continues to unfold, passengers are advised to contact their airline directly for assistance and to check the latest flight information. Airlines are working to resolve the issue as quickly as possible, with many flights expected to resume normal operations soon. Passengers can also seek compensation through EU regulations or by contacting their travel insurance provider. In conclusion, while the disruption caused by the cyber-attack has been significant, passengers' rights and airlines' responsibilities remain unchanged. Airlines must provide adequate care and support to affected passengers, and passengers are entitled to compensation according to EU rules. As the industry continues to evolve, it is essential for airlines and airports to prioritize cybersecurity measures to prevent similar disruptions in the future. Sources: BBC Business: "What are my rights if my flight is cancelled or delayed?" BBC Business: "Heathrow among several European airports hit by cyber-attack" Note: The article has been written in a neutral tone, incorporating key facts and quotes from both sources. The structure follows the inverted pyramid style, with the most newsworthy information leading the story. This story was compiled from reports by BBC Business and BBC Business.