Passengers Hit by Heathrow Cyber-Attack: Know Your Rights to Compensation and Support

Passengers' Rights Protected Amid Flight Disruptions In the wake of a cyber-attack on Heathrow Airport's electronic check-in and baggage system, passengers whose flights were cancelled or delayed are entitled to compensation and support from airlines. According to industry experts, airlines have a duty to provide meals, accommodation, and alternative transportation at no extra cost. When flights are delayed or cancelled, airlines must organize an alternative flight for passengers, without additional charges. Passengers may also be eligible for reimbursement of unused accommodations through their credit card provider or travel insurance company. "We understand that flight disruptions can be frustrating, but our priority is to ensure that passengers receive the support they need," said a spokesperson for Heathrow Airport. "We are working closely with airlines to minimize delays and provide assistance to those affected." The cyber-attack on Heathrow's system was one of several incidents affecting European airports over the weekend. The disruption was attributed to a technical issue affecting software provided to several airlines. Industry analysts note that while 94% of travel insurance policies cover travel abandonment as standard, only 30% include wider travel disruption coverage. Passengers are advised to review their policy documents and contact their provider for specific information on what is covered. In the aftermath of the disruptions, passengers have taken to social media to express frustration with the situation. "I was supposed to fly out yesterday but my flight was cancelled," said one passenger. "I'm still waiting to hear from the airline about when I can expect to fly." As airlines and airports work to resolve the issue, passengers are advised to stay informed through official channels and follow up with their airline for updates on their specific situation. Background: The cyber-attack on Heathrow's system was one of several incidents affecting European airports over the weekend. The disruption was attributed to a technical issue affecting software provided to several airlines. Additional Perspectives: Industry experts note that while airlines have a duty to provide support, passengers may also be eligible for reimbursement through their credit card provider or travel insurance company. "We recommend that passengers review their policy documents and contact their provider for specific information on what is covered," said an analyst from Defaqto. "This can help minimize additional losses and ensure that passengers receive the compensation they are entitled to." Current Status: Heathrow Airport has confirmed that flights have returned to normal, but passengers are advised to check with their airline for updates on their specific situation. As airlines and airports work to resolve the issue, passengers are encouraged to stay informed through official channels and follow up with their airline for updates. *Reporting by Bbc.*