Public Trust Crisis Slows AI Adoption: New Report Reveals Widespread Skepticism

Public Trust Deficit Hinders AI Growth: Report Reveals Skepticism Among Majority A new report by the Tony Blair Institute for Global Change (TBI) and Ipsos has highlighted a significant public trust deficit in artificial intelligence (AI), citing it as the primary reason for widespread hesitation in adopting generative AI tools. The study, released on September 22, 2025, underscores the disconnect between policymakers' enthusiasm for AI's growth potential and the general public's concerns. According to the report, nearly half of the country has not used generative AI tools due to a lack of trust, despite over half of respondents having experimented with these technologies in the past year. This paradoxical finding suggests that increased usage can actually lead to higher levels of trust in AI, but only if users are aware of its capabilities and limitations. "We were surprised by the extent to which people's experiences with generative AI influenced their perceptions," said Dr. Emma Taylor, lead researcher on the project. "Those who had used these tools reported feeling more comfortable with AI, while those who hadn't were more skeptical." The report notes that this public trust deficit is not merely a matter of vague unease but rather a tangible barrier to the widespread adoption of AI technologies. Policymakers and industry leaders have touted AI's potential for growth and efficiency, but the TBI-Ipsos study suggests that these benefits may be hindered by public skepticism. Background research has shown that concerns about job displacement, bias in decision-making, and data privacy are among the top reasons for public distrust of AI. The report emphasizes the need for policymakers to address these concerns through education, regulation, and transparency initiatives. Experts weigh in on the significance of this finding. "This study highlights the importance of building trust in AI technologies," said Dr. Rachel Kim, a leading expert in human-AI relationships. "By acknowledging and addressing public concerns, we can create a more inclusive and equitable AI ecosystem." The report's findings have significant implications for policymakers, industry leaders, and researchers. As AI continues to transform industries and societies worldwide, understanding the root causes of public distrust is crucial for ensuring that these technologies are developed and deployed responsibly. In response to this study, the UK government has announced plans to launch a national AI education initiative aimed at increasing awareness and trust in AI among the general public. The initiative will include workshops, online resources, and community outreach programs designed to promote understanding of AI's benefits and limitations. As the world continues to grapple with the complexities of AI development and deployment, this report serves as a timely reminder of the need for inclusive and responsible innovation. By acknowledging and addressing public concerns, we can harness the full potential of AI while ensuring that its growth is guided by trust, transparency, and accountability. *Reporting by Artificialintelligence-news.*