Vinted Users Frustrated by InPost UK Parcel Delivery Delays
Users of the second-hand shopping app Vinted have expressed outrage on social media over severe delays in receiving their orders via partner courier InPost UK, with some parcels stuck in transit or not being collected from lockers. According to posts seen by the BBC, customers were notified that their items had been delivered but had not received them, while others reported technical faults at lockers during collection.
The issues have been attributed to an IT problem caused by a software integration issue, which InPost UK claims has been isolated and is being addressed. The company apologized for network "delays" caused by the IT issue, stating that it was working to resolve the problem as quickly as possible.
Sonia Fallows, from Manchester, who is waiting for a delivery of second-hand toy building blocks, expressed her frustration on social media: "I've been trying to get my parcel for weeks. I've contacted Vinted and InPost multiple times, but no one seems to know what's going on." According to Fallows, she was notified that her parcel had been delivered, but when she went to collect it from the locker, it was not there.
The delays have caused concern among customers, with some considering switching sellers on the Vinted platform due to reliability concerns surrounding InPost's services. "I'm extremely disappointed in the service I've received," said one customer, who wished to remain anonymous. "I'll be looking for alternative sellers from now on."
InPost UK has acknowledged that its network experienced delays due to an IT issue and is working to resolve the problem as quickly as possible. The company stated that it was committed to providing a reliable service to its customers.
The issues have been ongoing for several weeks, with some customers reporting that their parcels had not moved from the warehouse since being dispatched. According to Vinted's customer support team, the company is working closely with InPost UK to resolve the issue and ensure that customers receive their orders as quickly as possible.
In a statement, Vinted said: "We apologize for any inconvenience caused by the delays in receiving parcels via our partner courier InPost UK. We are working closely with InPost to resolve the issue and ensure that our customers receive their orders as quickly as possible."
The incident highlights concerns about the reliability of third-party logistics providers and the importance of robust IT systems in ensuring timely delivery of goods.
As of now, it is unclear when the issues will be fully resolved. However, Vinted and InPost UK have assured customers that they are working to resolve the problem as quickly as possible and minimize any further disruptions.
In the meantime, customers are advised to contact Vinted's customer support team for assistance with tracking their parcels or to report any issues with delivery.
This story was compiled from reports by BBC Business and BBC Business.
