Hilton's Winning Culture Goes Global: A Model for Multinational Employers
In a remarkable achievement, Hilton has successfully adapted its winning workplace culture to 50 European countries, earning top spots in Fortunes 100 Best Companies to Work For Europe list 2025. The hospitality giant's commitment to employee well-being and support programs has resonated with team members across the continent.
According to David Kelly, Hilton's senior vice president of continental Europe, "Our goal is to create a culture that empowers our team members to thrive in their roles and beyond." This vision has been instrumental in Hilton's success as an employer. In Austria, it has held the top spot for four years running, Italy and Switzerland for three, and the Netherlands for two.
One of the key factors behind Hilton's widespread success is its comprehensive set of structured employee benefits and support programs. Team members anywhere in the world have access to Thrive at Hilton and the Care for All hub, which offers mental health, physical health, and caregiving resources. In times of emergency or hardship, the Team Member Assistance Fund provides financial relief.
"We recognize that our team members are not just employees, but also individuals with unique needs and challenges," Kelly said. "Our programs aim to support them in all aspects of their lives, from mental well-being to financial stability."
Hilton's commitment to employee well-being has not gone unnoticed by industry experts. Dr. Emma Taylor, a leading expert on workplace culture, noted that Hilton's approach is "a breath of fresh air" in an era where many multinational employers struggle to adapt to local cultures.
"Hilton's success demonstrates that it's possible to create a winning culture that transcends borders and languages," Taylor said. "Their focus on employee well-being and support programs has created a loyal and engaged workforce."
As Hilton continues to expand its global presence, the company remains committed to its core values of empathy, inclusivity, and community engagement. Kelly emphasized that Hilton's success is not just about numbers, but also about creating a positive impact on the communities it serves.
"We believe that our team members are the driving force behind our success," Kelly said. "By supporting them and empowering them to thrive, we're not only building a better workplace culture but also contributing to the well-being of the communities we serve."
With its winning culture now firmly established across 50 European countries, Hilton serves as a model for multinational employers seeking to create a positive impact on their employees and the communities they serve. As the company continues to grow and expand, it remains committed to its core values and its mission to empower team members to thrive in all aspects of their lives.
Background: Hilton is a leading global hospitality company with over 8,600 properties spread across 139 countries and territories, including nearly 50 in Europe.
Context: The Fortunes 100 Best Companies to Work For Europe list 2025 recognizes companies that excel in creating a positive work environment for their employees. Hilton's success in this list is a testament to its commitment to employee well-being and support programs.
Additional Perspectives:
Dr. Emma Taylor, leading expert on workplace culture: "Hilton's approach is a breath of fresh air in an era where many multinational employers struggle to adapt to local cultures."
David Kelly, Hilton's senior vice president of continental Europe: "Our goal is to create a culture that empowers our team members to thrive in their roles and beyond."
Current Status: Hilton continues to expand its global presence while maintaining its commitment to employee well-being and support programs.
Next Developments: As Hilton continues to grow, it remains committed to its core values of empathy, inclusivity, and community engagement. The company will continue to prioritize employee well-being and support programs as it expands into new markets.
*Reporting by Fortune.*