Don't Force Drivers to Use Parking Apps, RAC Says
The Royal Automobile Club (RAC) has warned against forcing drivers to use mobile apps to pay for parking, citing widespread issues with the technology. The organization's concerns come as the government prepares to expand its National Parking Platform (NPP), which integrates multiple parking platforms into a single app.
According to the RAC, three-quarters of drivers surveyed experienced problems with parking apps, including poor phone signal in car parks and apps failing to recognize the driver's location. The most common issue was a lack of reliable internet connectivity, making it difficult for drivers to complete transactions.
"We welcome the National Parking Platform, but we need more local authorities and parking companies to sign up," said Rod Dennis, RAC senior policy officer. "Parking operators should offer drivers at least two different ways to pay."
Dennis emphasized that parking should be a straightforward process, but the proliferation of mobile apps has created unnecessary complexity. "No one should be forced to use a mobile app when parking if they don't want to," he said. "Especially those who struggle with technology or just don't have a smartphone."
The RAC's concerns are timely, as the government prepares to expand the NPP, which currently allows drivers to pay for parking using their phone. The platform aims to simplify the process by integrating multiple parking platforms into one app.
However, experts warn that relying on mobile apps can create new problems. "While technology has improved significantly in recent years, there are still areas with poor internet connectivity," said Dr. Emma Taylor, a transportation expert at the University of Oxford. "Forcing drivers to use mobile apps could exacerbate existing issues and create new ones."
The RAC is urging local authorities and parking companies to offer alternative payment methods, such as pay-and-display machines or cash payments. This would allow drivers who prefer not to use mobile apps to continue doing so.
As the government continues to develop the NPP, the RAC's concerns highlight the need for a more inclusive approach to parking technology. By offering multiple payment options and addressing existing issues with mobile apps, authorities can ensure that parking remains accessible to all drivers.
Background:
The National Parking Platform is a government initiative aimed at simplifying the process of paying for parking using a single app. The platform currently allows drivers to pay for parking in participating car parks across the UK.
Context:
The RAC's survey of 2,000 drivers found that three-quarters experienced problems with parking apps, including poor phone signal and apps failing to recognize their location.
Next Developments:
The government is expected to expand the NPP in the coming months, integrating more parking platforms into the single app. The RAC will continue to monitor the development of the platform and advocate for alternative payment methods to be offered to drivers.
*Reporting by Bbc.*
