Don't Force Drivers to Use Parking Apps, RAC Says
The Royal Automobile Club (RAC) has warned that drivers should not be forced to use mobile apps to pay for parking, citing widespread problems with the technology. According to a recent survey by the RAC, three-quarters of drivers reported issues with using parking apps, including poor phone signal and app recognition errors.
The most common complaint was poor phone signal in car parks, which made it difficult or impossible for drivers to use their mobile devices to pay for parking. Other problems included the app not recognizing the driver's location or failing to accept payment.
"We welcome the government's plans to expand its National Parking Platform (NPP), but more needs to be done to ensure that all local authorities and parking companies sign up," said Rod Dennis, RAC senior policy officer. "Parking operators should offer drivers at least two different ways to pay for parking, including mobile apps, cash, or credit card machines."
The NPP aims to simplify the process of paying for parking by allowing drivers to use a single app to pay for parking across multiple locations. However, the RAC's survey suggests that many drivers are still experiencing difficulties with existing parking apps.
"Parking should be one of the simplest tasks any driver completes," said Dennis. "But having to navigate a variety of differently designed apps and register an account, vehicle details, and bank cards with each one can be a pain."
The RAC's concerns echo those of other consumer groups, who have long argued that parking operators are pushing drivers towards using mobile apps as a way to increase revenue.
Background
Parking app technology has become increasingly popular in recent years, with many local authorities and private companies adopting the system. However, the RAC's survey suggests that many drivers are struggling to use these apps effectively.
The NPP was launched in 2019 with the aim of creating a single platform for paying for parking across multiple locations. While some progress has been made, the RAC says more needs to be done to ensure that all local authorities and parking companies sign up.
Additional Perspectives
Industry experts say that the RAC's concerns are valid, but also highlight the benefits of using mobile apps to pay for parking.
"Mobile apps can make paying for parking easier and more convenient," said Tim Smith, a parking industry expert. "However, it's essential that drivers have multiple options available to them, including cash and credit card machines."
Current Status
The RAC is calling on local authorities and parking companies to sign up to the NPP and provide alternative payment methods for drivers.
"We urge all local authorities and parking operators to work together to create a seamless and convenient experience for drivers," said Dennis. "This includes providing multiple payment options, including mobile apps, cash, and credit card machines."
The government has announced plans to expand the NPP in the coming months, but it remains to be seen whether this will address the RAC's concerns about parking app technology.
Next Developments
As the debate over parking app technology continues, drivers can expect to see more changes in the way they pay for parking. The RAC is urging local authorities and parking companies to work together to create a seamless and convenient experience for drivers.
In the meantime, drivers are advised to check their local authority's website or contact them directly to find out about available payment options.
*Reporting by Bbc.*
