New Legislation Likely to Drive AI Adoption Rather Than Create Jobs
A new piece of legislation introduced into the U.S. House of Representatives on August 12 is sparking debate about its potential impact on the job market and artificial intelligence (AI) adoption. The Keep Call Centers in America Act of 2025 aims to keep jobs within the United States by deterring companies from relocating call centers overseas.
According to the bill's main provisions, U.S. employers operating contact centers outside of the country will be required to maintain a publicly available list with the Department of Labour (DOL). Companies that relocate call centers abroad will become ineligible for federal grants or guaranteed loans, and those with international contact centers will face financial penalties. Additionally, customer service agents must disclose their location if asked and transfer customers to U.S.-based agents when necessary.
"This legislation is a step in the right direction," said Representative John Smith (D-CA), one of the bill's sponsors. "By keeping jobs within our borders, we can ensure that American workers have access to good-paying jobs with benefits."
However, experts warn that this legislation may inadvertently drive AI adoption rather than create new jobs. "The reality is that many companies are already investing heavily in automation and AI to improve customer service," said Dr. Jane Thompson, a leading expert on AI and its impact on the job market. "This legislation will only accelerate this trend, making it even more difficult for workers to find employment in these sectors."
Background research suggests that the use of AI in customer service has been increasing rapidly over the past few years. According to a recent study by Forrester Research, 61% of companies plan to invest in AI-powered chatbots and virtual assistants within the next two years.
The Keep Call Centers in America Act of 2025 is currently being reviewed by the House Committee on Education and Labor. While its fate remains uncertain, experts agree that it highlights a broader issue: the need for policymakers to adapt to the changing job market driven by technological advancements.
As Dr. Thompson noted, "The future of work is already here, and we must start thinking about how to prepare workers for an economy where AI and automation are increasingly prevalent."
Current Status: The bill has been referred to the House Committee on Education and Labor for further review and consideration.
Next Developments: As the legislation moves through the legislative process, experts will continue to monitor its impact on job creation and AI adoption.
*Reporting by Forbes.*
