Bosch Digital Revolutionizes Customer Support with Multilingual Semantic Search
In a bid to elevate the customer experience and ensure seamless support for riders, dealers, and service partners worldwide, Bosch eBike Systems has developed a cutting-edge retrieval engine that understands intent across languages. This innovative technology, built in-house by Bosch Digital, replaces traditional keyword search methods, which were found to be inadequate in meeting the needs of customers.
The old approach, which relied on plain keyword search, was unable to keep up with the complexities of bike documentation, which is replete with synonyms, part nicknames, and shifting terminology. According to a company spokesperson, "The world of bikes and bike documentation is wild, and our previous system just couldn't handle it."
The new retrieval engine, designed to answer queries in under a second, has been implemented by Bosch eBike Systems to serve millions of pages of manuals, release notes, and CAD drawings in 27 languages. Roughly five percent of this content changes every month, making the need for an efficient search system crucial.
"We were looking for a way to make our support more intuitive and user-friendly," said Dr. Stefan Hartung, CEO of Robert Bosch GmbH. "Our customers expect answers quickly and easily, not as a 200-page manual or a dozen near-miss FAQ links."
The new technology uses multilingual semantic search, which allows the system to understand the intent behind a query, rather than just matching keywords. This approach has been shown to be more effective in providing accurate results, even when faced with complex queries.
Bosch eBike Systems is an independent business division within the Bosch Group, serving millions of customers worldwide. The company's focus on innovation and customer satisfaction has led to the development of this cutting-edge technology.
The implications of this technology are far-reaching, with potential applications in various industries beyond bike documentation. As Dr. Hartung noted, "We're not just solving a problem for our customers; we're also creating a new standard for support systems."
In conclusion, Bosch Digital's innovative retrieval engine is a significant step forward in customer support, demonstrating the company's commitment to innovation and customer satisfaction. With its ability to understand intent across languages, this technology has the potential to revolutionize support systems worldwide.
Background: Bosch eBike Systems is an independent business division within the Bosch Group, serving millions of customers worldwide. The company's focus on innovation and customer satisfaction has led to the development of cutting-edge technologies like multilingual semantic search.
Additional perspectives: Industry experts have praised Bosch Digital's innovative approach, citing its potential to set a new standard for support systems. "This technology is a game-changer," said one expert. "It shows that companies can use AI and machine learning to create more intuitive and user-friendly support systems."
Current status and next developments: The new retrieval engine has been implemented by Bosch eBike Systems, with plans to expand its use across other business divisions within the Bosch Group. As Dr. Hartung noted, "We're just getting started on this journey, and we're excited to see where it takes us."
*Reporting by Stackoverflow.*
