Google's AI Mode Takes the Lead: Booking Tickets and Appointments Just Got Easier

Google announced on Tuesday that its AI Mode, a feature that allows users to ask complex questions and follow-ups to dig deeper on a topic directly within Search, has gained new agentic capabilities. The company stated that users can now get help with booking event tickets and beauty and wellness appointments in AI Mode. This enhancement enables users to request specific services, such as finding two cheap tickets for a concert, and AI Mode will then search across multiple websites to find real-time ticket options that meet their requests. According to Google, users can ask AI Mode to find tickets for a specific concert, such as the Shaboozey concert, and request standing floor tickets. AI Mode will then present users with a curated list of ticket prices to choose from, linking them directly to the booking page so they can finalize their purchase. This feature is now available to all users opted into Google's experimental arm, Search Labs, in the U.S. Google AI Pro and Ultra subscribers have access to high limits. "We're excited to bring this new capability to our users," said a Google spokesperson. "Our goal is to make AI Mode a powerful tool for people to get things done, and we're constantly working to improve and expand its capabilities." The company notes that this feature is a result of its ongoing efforts to enhance the user experience and make AI Mode more intuitive and helpful. Google first brought agentic capabilities to AI Mode back in August, when it started letting people use the feature to find restaurant reservations. With this capability, users can request dinner reservations based on multiple preferences, such as party size, date, time, and location. This new expansion of AI Mode's capabilities is a significant step forward in the development of conversational AI, allowing users to interact with the feature in a more natural and intuitive way. The impact of this development on the tech industry is significant, as it highlights Google's commitment to advancing the capabilities of its AI technology. This move is also likely to influence the way other companies approach the development of conversational AI, as users become increasingly accustomed to interacting with AI-powered interfaces. Google's AI Mode is currently available to all users opted into Search Labs in the U.S., with Google AI Pro and Ultra subscribers having access to high limits. As the company continues to refine and expand its AI technology, it is likely that we will see further developments in this area in the coming months.