Companies Must Shift from AI Experimentation to Human-Centric Implementation

Breaking News: Companies Urged to Take Human-Centric Approach to AI Adoption Experts warn that organizations are still in the early stages of scaling AI across their workplaces, with a 2025 report by McKinsey Company revealing that roughly two-thirds of companies are still experimenting with AI and have yet to implement it more widely. To effectively integrate AI in the workplace, companies need to take a human-centric approach to its buildout, investing not just in technology, but also in upskilling employees. According to a recent Fortune dialogue on generative AI at work, companies are not investing enough in going from AI fluency to adoption. Gastón Carrión, the managing director and APAC lead of talent and organization for Accenture, emphasized the need for companies to prioritize people over technology, suggesting that for every dollar spent on technology, three more should be invested in helping employees transition into the future. The dialogue, sponsored by Accenture, took place on November 13, 2025, and featured Rowena Yeo, the CTO and VP of technology services at Johnson Johnson, who highlighted the importance of AI literacy in exposing organizations to the potential of AI. Yeo noted that while there is an appetite for people to learn, companies are not yet investing enough in upskilling employees to effectively use AI tools. The lack of human-centric approach to AI adoption is having an immediate impact on organizations, with many struggling to scale AI across their workplaces. As a result, companies are facing challenges in realizing the full potential of AI, which could lead to missed opportunities and decreased competitiveness. The use of AI in the workplace is still in its early stages, with many companies experimenting with various tools and technologies. However, to effectively integrate AI, companies need to prioritize people over technology, investing in upskilling employees and developing AI literacy. As companies move forward, they will need to prioritize human-centric approach to AI adoption, investing in people and technology to ensure a successful transition into the future. This will require a significant shift in mindset, with companies recognizing the importance of AI literacy and upskilling employees to effectively use AI tools.