SponsoredIn association withEY Agentic AI is coming of age. And with it comes new opportunities in the financial services sector.
Banks are increasingly employing agentic AI to optimize processes, navigate complex systems, and sift through vast quantities of unstructured data to make decisions and take actionswith or without human involvement. With the maturing of agentic AI, it is becoming a lot more technologically possible for large-scale process automation that was not possible with rules-based approaches like robotic process automation before, says Sameer Gupta, Americas financial services AI leader at EY.
That moves the needle in terms of cost, efficiency, and customer experience impact. From responding to customer services requests, to automating loan approvals, adjusting bill payments to align with regular paychecks, or extracting key terms and conditions from financial agreements, agentic AI has the potential to transform the customer experienceand how financial institutions operate too.
DOWNLOAD THE REPORT Adapting to new and emerging technologies like agentic AI is essential for an organizations survival, says Murli Buluswar, head of US personal banking analytics at Citi. A companys ability to adopt new technical capabilities and rearchitect how their firm operates is going to make the difference between the firms that succeed and those that get left behind, says Buluswar.
*Reporting by Technologyreview.*
