Firefighters responded to an emergency call from the boy's mother and spent approximately 40 minutes freeing the unconscious child from the travelator's mechanism. Goto, who was wearing ski attire and boots at the time of the incident, was then transported to a hospital where he was pronounced dead.

Travelators, also known as moving walkways or autowalks, utilize a continuous loop of linked metal or rubber treads to transport people horizontally or on inclines. The mechanism typically involves a motor-driven system that moves the treads along a track, with safety features like emergency stop buttons and sensors designed to prevent accidents. The specific cause of the incident is currently under investigation by local authorities.

The incident has raised concerns about safety standards at ski resorts and the potential risks associated with travelators, particularly for young children. Industry experts note that while travelators are generally considered safe, regular maintenance and adherence to safety protocols are crucial to prevent accidents. These protocols often include clear signage, speed limitations, and barriers to prevent falls.

The Otaru ski resort has temporarily suspended operation of the travelator pending the outcome of the investigation. Authorities are expected to review safety regulations and may implement additional measures to prevent similar incidents in the future. The investigation is ongoing.