Privacy Policy

1. Introduction

Crene, Inc. operates an AI-powered forecast intelligence platform. This policy describes how we collect, use, and protect your information. By using our Service, you agree to this policy.

2. Information We Collect

Personal information: username, email address, profile information, and billing details (processed via Stripe).

Content: articles, media uploads, AI prompts, and interactions with the platform.

Technical data: IP address, browser type, operating system, device information, and usage patterns.

3. How We Use Your Information

• Provide and maintain the Service, including account management, AI content generation, and payment processing
• Improve platform quality through analytics and AI model refinement
• Communicate updates, support responses, and security alerts
• Comply with legal obligations and prevent fraud

4. AI & Personalization

We use your interactions to improve AI content generation, provide personalized recommendations, deliver AI-powered analysis features, and generate platform analytics. Prompts and interactions may be used to improve our AI models.

5. Information Sharing

We share data only with:

• Payment processors (Stripe) for transaction processing
• Service providers (hosting, AI APIs) under strict data agreements
• Legal authorities when required by law
• The public, for content you choose to publish

6. Third-Party Services

We use Stripe for payment processing, third-party AI APIs for content generation, and AWS for file storage and infrastructure. Each provider operates under their own privacy policies.

7. Data Security

We protect your data with SSL/TLS encryption, encrypted storage, regular security audits, role-based access controls, staff training, incident response procedures, and regular backups.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data
• Export your data in a portable format
• Restrict or object to certain processing

To exercise these rights, email support@crene.com. We respond within 30 days.

9. Account Deletion

You may request full account deletion by emailing support@crene.com or using the in-app option. All data is erased within 30 days. You may also request partial deletion of specific content without removing your account (processed in 7–14 days). Deletion is permanent — download your content first.

10. Cookies

We use essential cookies (required for the Service to function), analytics cookies (to improve the platform), and preference cookies (to remember your settings). You can control cookies through your browser settings.

11. Children's Privacy

Crene is not intended for children under 13. We do not knowingly collect information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Policy Changes

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance.