Frustration is mounting in Papua New Guinea following a government order in mid-December for Starlink to cease operations, leaving businesses, healthcare providers, and communities struggling with disrupted internet access. The National Information and Communications Technology Authority (Nicta) mandated the shutdown, citing Starlink's lack of a license to operate within the country.

Starlink, a satellite internet service owned by Elon Musk's SpaceX, provides internet connectivity to remote areas. The company's services had become increasingly relied upon in Papua New Guinea, particularly in regions where traditional internet infrastructure is limited or non-existent. The sudden cessation of service has triggered widespread concern and calls for a swift resolution.

"Starlink is currently not licensed to operate in Papua New Guinea, and until the legal process is completed, services cannot be allowed," stated Nicta's acting chief executive, Lume Polume, in a released statement. The specific requirements for obtaining a license and the timeline for the application process remain unclear, contributing to the uncertainty surrounding the situation.

The impact of the shutdown is being felt across various sectors. Businesses that had adopted Starlink for point-of-sale systems, communication, and data transfer are now facing operational challenges. Healthcare providers in remote clinics are struggling to access telemedicine services and patient records. Communities that relied on Starlink for education, communication, and access to information are now digitally isolated.

While the exact number of Starlink users in Papua New Guinea is not publicly available, anecdotal evidence suggests a significant adoption rate, particularly in rural areas. The cost of Starlink's services, typically involving an initial hardware purchase and a monthly subscription fee, represented a considerable investment for many users, further fueling their frustration.

The government's stance is that all telecommunications providers must adhere to the established regulatory framework to ensure fair competition and consumer protection. However, critics argue that the licensing process is cumbersome and that the shutdown of Starlink is disproportionately impacting underserved communities.

The situation highlights the growing demand for reliable and affordable internet access in Papua New Guinea and the challenges of balancing regulatory compliance with the need for innovative solutions. The government has indicated its willingness to work with Starlink to expedite the licensing process, but a clear timeline for the resumption of services has not been established. The coming weeks will be critical in determining whether a solution can be found that addresses both regulatory concerns and the urgent need for internet connectivity in Papua New Guinea.