Frustration is mounting in Papua New Guinea following the government's mid-December order for Starlink to cease operations, leaving businesses, healthcare providers, and communities struggling with disrupted internet access. The National Information and Communications Technology Authority (Nicta) mandated the shutdown, citing Starlink's lack of a license to operate within the country.

Starlink, a satellite internet service owned by Elon Musk's SpaceX, provides connectivity to remote and underserved areas. The company's entry into the PNG market held the promise of bridging the digital divide, but its unlicensed status has led to the current impasse. Nicta's acting chief executive, Lume Polume, stated, "Starlink is currently not licensed to operate in Papua New Guinea, and until the legal process is completed, services cannot be allowed."

The shutdown's financial impact is being felt across various sectors. Businesses that relied on Starlink for essential communications and transactions are experiencing disruptions, potentially leading to lost revenue and decreased productivity. Healthcare providers in remote areas, who utilized Starlink for telemedicine and data transfer, face challenges in delivering timely and effective care. The exact number of Starlink users affected in PNG is currently unavailable, but anecdotal evidence suggests a significant reliance on the service in areas with limited terrestrial internet infrastructure.

The situation highlights the complexities of introducing satellite internet services in developing nations. While Starlink offers a technologically advanced solution for connectivity, regulatory compliance and licensing are crucial for legal operation. The PNG government's stance underscores its commitment to enforcing existing telecommunications regulations and ensuring fair competition within the market.

The licensing process for telecommunications operators in PNG involves a detailed application, technical evaluation, and financial assessment. Nicta is responsible for overseeing this process and ensuring that all operators meet the required standards. It remains unclear how long it will take for Starlink to obtain the necessary licenses and resume operations in PNG. The company has not yet released a public statement regarding its plans to address the licensing issue. The current situation leaves many in Papua New Guinea without reliable internet access, underscoring the urgent need for a resolution that balances regulatory compliance with the country's connectivity needs.