Frustration is mounting in Papua New Guinea following a mid-December government order for Starlink to cease operations, leaving businesses, healthcare providers, and communities struggling with disrupted internet access. The National Information and Communications Technology Authority (Nicta) mandated the shutdown, citing Starlink's lack of a license to operate within the country.

Starlink, a satellite internet service owned by Elon Musk's SpaceX, provides connectivity to remote areas. The shutdown has sparked anger among users who relied on the service for essential communications and business operations. Nicta's acting chief executive, Lume Polume, stated, "Starlink is currently not licensed to operate in Papua New Guinea, and until the legal process is completed, services cannot be allowed."

The absence of Starlink's services is particularly impactful in a nation where internet penetration remains low compared to global averages. While specific user numbers for Starlink in Papua New Guinea were not immediately available, the company's ability to offer high-speed internet in underserved areas had made it a valuable resource. The financial implications of the shutdown are still being assessed, but businesses dependent on Starlink for online transactions and communication are likely experiencing losses.

The regulatory environment for telecommunications in Papua New Guinea is overseen by Nicta, which is responsible for issuing licenses and ensuring compliance with national laws. The licensing process typically involves a review of the applicant's technical capabilities, financial stability, and adherence to regulatory requirements. The specific reasons for Starlink's failure to secure a license have not been fully disclosed, but Nicta has emphasized the importance of following due process.

The situation highlights the challenges faced by satellite internet providers seeking to operate in diverse regulatory landscapes. While Starlink has expanded its services globally, navigating the licensing requirements in each country can be complex and time-consuming. The company's future in Papua New Guinea hinges on its ability to obtain the necessary permits and comply with local regulations. The timeline for resolving the licensing issue remains uncertain, leaving many users in Papua New Guinea without reliable internet access.