Kristy Hallowell, a 44-year-old resident of Greenwood Lake, New York, experienced a six-month period without electricity in 2025 after her energy bill unexpectedly tripled to $1,800 per month following a job loss. Hallowell, along with her two children and mother, relied on a generator for lighting and heating during this time. Her situation reflects a growing crisis as millions of American families struggle with soaring energy prices and mounting utility debt.

Nearly one in 20 households are at risk of having their utility debt sent to collections heading into the winter months, according to a recent report. Hallowell's electricity was eventually restored after a local non-profit organization negotiated a partial payment agreement with the utility company. However, her gas remains disconnected, and she faces ongoing concerns about future shut-offs due to a utility debt of approximately $3,000. "This has been traumatic, to say the least," she said.

The surge in energy prices over the past year has placed significant financial strain on households across the nation. Factors contributing to this increase include rising natural gas prices, geopolitical instability, and increased demand. Utility companies are facing increased pressure to manage costs while ensuring reliable service to their customers. The impact of these rising costs is disproportionately affecting low-income families and individuals on fixed incomes, forcing them to make difficult choices between paying for energy and other essential needs.

Consumer advocacy groups are calling for increased government assistance and regulatory oversight to address the energy affordability crisis. They argue that utility companies should offer more flexible payment plans and energy efficiency programs to help customers manage their bills. Some policymakers are exploring options such as expanding eligibility for energy assistance programs and implementing stricter regulations on utility pricing practices.

While Hallowell's electricity has been restored, her situation remains precarious. She continues to grapple with utility debt and the fear of future shut-offs. The broader issue of energy affordability continues to affect millions of Americans, highlighting the need for comprehensive solutions to address rising energy prices and ensure access to affordable energy for all.