Samsung OLED TV owners are expressing buyer's remorse, primarily due to software issues that detract from the otherwise superb picture quality of the devices, according to multiple reports. Frustrations with volume controls and input switching are leading some users to yearn for a simpler, "dumb" TV experience, despite the high-quality QD-OLED panel technology.
The issue was highlighted by The Verge, where senior editor Sean Hollister, who covers gadgets, games, and toys, expressed regret over his 2024 purchase of a Samsung S90C OLED TV. Hollister, who spent 15 years editing for publications like CNET, Gizmodo, and Engadget, described the picture quality as "superb" when the software didn't interfere. However, he found the software problematic, specifically citing issues with the volume indicator and input switching.
Hollister's experience echoes a broader sentiment among Samsung OLED TV owners. According to The Verge, users are finding the software-related issues frustrating, leading to a preference for simpler smart TV experiences. The article contrasted his experience with previous positive experiences with LG and Sony TVs.
The news comes as other tech news is circulating, including deals on earbuds, e-readers, and trackers, as well as updates from Microsoft and Google, according to Wired. The focus on software issues in Samsung TVs highlights a common challenge in the smart TV market: balancing advanced features with user-friendly interfaces.
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