Samsung OLED TV Owners Express Regret Over Software Issues
NEW YORK - February 12, 2026 - Several Samsung OLED TV owners, including a senior editor at The Verge, are expressing regret over their purchases due to frustrating software issues, despite the TVs' excellent picture quality. The primary complaints center around problematic volume controls and input switching, highlighting a broader desire for simpler smart TV interfaces.
According to The Verge, the senior editor, Sean Hollister, spent considerable time comparing the LG C3 and Samsung S90C OLED TVs in June 2024 before making his purchase. Hollister, who has over 15 years of experience editing tech publications, stated that the picture quality of the Samsung OLED was superb "when the software doesn't interfere." However, he and other owners have found themselves increasingly frustrated with the user experience.
The dissatisfaction stems from issues with the TV's software, particularly the volume indicator and input switching. The Verge reports that these problems detract from the otherwise impressive picture quality. Hollister reportedly wishes for a "dumb" TV experience, citing positive experiences with simpler interfaces on older LG and Sony models.
The issues with Samsung OLED TVs are part of a larger trend of consumer frustration with complex smart TV interfaces. While the TVs offer stunning visuals, the software often proves to be a source of annoyance for users. This sentiment is echoed by multiple sources, including other news outlets covering the story.
The Verge's reporting also notes that the tech news this week features deals on various gadgets and updates from companies like Microsoft and Google, but the focus remains on the user experience of the Samsung OLED TVs. The core issue is that the software is interfering with the otherwise excellent picture quality.
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