Samsung OLED TV Owners Express Regret Over Purchase Amid Software Issues
NEW YORK, NY - February 12, 2026 - Several Samsung OLED TV owners, including a senior editor at The Verge, expressed regret over their purchases due to frustrating software issues, despite the TVs' superior picture quality. These problems, primarily involving volume controls and input switching, have led to dissatisfaction among users, according to multiple news sources.
The issues experienced by owners highlight a desire for simpler smart TV interfaces. The senior editor at The Verge, Sean Hollister, detailed his experience in a recent article, recalling his decision to purchase a Samsung S90C in June 2024. He spent considerable time comparing it to an LG C3 in a TV shop, ultimately choosing the Samsung model. However, he later found the software to be problematic.
"The picture quality is superb when the software doesn't interfere," Hollister wrote in his article. This sentiment reflects the core of the issue: the TVs' excellent display capabilities are overshadowed by the user experience.
The reported problems with volume controls and input switching have significantly impacted the overall user experience. While the exact number of affected users is not specified in the provided sources, the multiple reports indicate a widespread issue. This contrasts with positive experiences some users have had with other brands, suggesting that Samsung's software design is a key point of contention.
The news of the Samsung OLED TV issues comes as other tech news this week features deals on various gadgets and updates from companies like Microsoft and Google. The focus on software problems in Samsung TVs underscores the importance of user experience in the competitive consumer electronics market.
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