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Several companies recently faced significant developments, ranging from data breaches to the launch of new features. Figure Technology, a blockchain-based lending company, confirmed a data breach stemming from a social engineering attack. Airbnb announced plans to integrate AI features for search, discovery, and support, while also revealing that its AI agent already handles a third of its customer support issues in North America. Additionally, Nothing, the hardware company, opened its first retail store in India, and DavaIndia Pharmacy, a large Indian pharmacy chain, experienced a security lapse exposing customer data.
Figure Technology's data breach occurred after an employee was tricked, allowing hackers to steal a limited number of files, according to a company spokesperson. The hacking group ShinyHunters claimed responsibility, stating the company refused to pay a ransom and subsequently published 2.5 gigabytes of allegedly stolen data. Figure is communicating with partners and those affected, offering free credit monitoring to individuals receiving a notice.
Airbnb is moving forward with integrating AI to enhance user experience. CEO Brian Chesky stated the company plans to use large language models to improve customer search, trip planning, and host management. "We are building an AI-native experience where the app does not just search for you. It knows you," Chesky said. The company is also expanding its AI-powered customer support, with the goal of having AI handle over 30% of total customer support tickets globally within a year.
Meanwhile, Nothing opened its first retail store in Bengaluru, India, its largest market. The two-storied store will showcase the company's products and offer customers the opportunity to purchase hardware and merchandise, as well as customize select items. The store's design is inspired by the brand's manufacturing processes, aiming to create a "fun space," according to the company.
In a separate incident, DavaIndia Pharmacy, the pharmacy arm of Zota Healthcare, suffered a security lapse that exposed customer order data and sensitive drug-control functions. Security researcher Eaton Zveare discovered the flaw and reported it to Indian cybersecurity authorities. The bug has since been fixed. The exposure occurred as Zota Healthcare rapidly expands DavaIndia Pharmacy's retail business.
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