Microsoft researchers identified 40 jobs highly exposed to artificial intelligence. The list includes teachers, historians, translators, and sales representatives. The report, released today, analyzes the occupational impact of generative AI.
The study ranked professions based on their "AI applicability score." This score reflects how closely job tasks align with AI's current capabilities. Customer service roles, comprising 5 million U.S. jobs, face significant AI competition.
Experts warn that high AI applicability signals potential job displacement. Companies are already pausing hiring and cutting roles, citing AI-driven productivity gains. Amazon recently announced AI-related workforce reductions.
The research focuses on knowledge work. This includes computer, math, and administrative tasks typically performed in office settings. Generative AI excels at these tasks, creating both opportunities and challenges.
The report does not guarantee job losses. However, it underscores the need for workforce adaptation and retraining. Future research will explore strategies for workers to leverage AI effectively.
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