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Several Tech Companies Face Security and Operational Challenges
In a week of significant developments, several tech companies faced security breaches, unveiled new retail strategies, and announced advancements in artificial intelligence integration. These events highlight the evolving landscape of technology and the challenges companies face in maintaining security and adapting to new innovations.
Figure Technology, a blockchain-based lending company, confirmed a data breach stemming from a social engineering attack on an employee, according to a company spokesperson. The hacking group ShinyHunters claimed responsibility, stating the company refused to pay a ransom and subsequently published 2.5 gigabytes of allegedly stolen data. Figure is communicating with partners and those impacted, offering free credit monitoring to individuals receiving a notice.
Meanwhile, Airbnb is ramping up its use of artificial intelligence. CEO Brian Chesky announced plans to integrate large language models to enhance user search, trip planning, and host management. "We are building an AI-native experience where the app does not just search for you. It knows you," Chesky said during the company's fourth-quarter conference call. The company also revealed that its custom-built AI agent is already handling roughly a third of its customer support issues in North America, with plans for global rollout. Chesky believes this will "reduce the cost base of Airbnb customer service" while improving service quality.
In India, hardware company Nothing opened its first retail store in Bengaluru, its largest market. The two-story location showcases its products and other projects, allowing customers to purchase hardware and merchandise, and customize select items. "We wanted to create a fun space," a company representative said, describing the store's design as inspired by the brand's manufacturing processes, including displays of testing machines.
However, not all news from India was positive. A security lapse at DavaIndia Pharmacy, a pharmacy chain, exposed customer data and sensitive drug-control functions. Security researcher Eaton Zveare discovered the flaw, which allowed outsiders to gain full administrative control of the platform. The bug has since been fixed, and Zveare disclosed his findings to Indian cybersecurity authorities. The exposure occurred as Zota Healthcare, which operates DavaIndia Pharmacy, rapidly expands its retail business.
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