Will AI handle over 50% of first line customer service interactions at US banks by 2028?
Resolves Dec 31, 2028
68%probability
4-model average
LOWconfidence
n=31 · Brier 0.243
—stability
loading
Alignedmodels
7pt spread
The three supporting readings tell you how much weight to put on the probability: confidence reflects category-level track record, stability tracks how the estimate has moved over time, models shows whether the four agree.